FAQ
Feel free to contact us if you have questions other than listed below.
SIZING
What if I bought the wrong size?
Please note we are not able to offer returns or exchanges due to wrong size or general personal preferences. This is why we strongly recommend using the sizing chart in the description of each product page.
PAYMENT
What methods of payment do you offer?
We accept bank transfers, PayNow, and PayLah. After checking out your order, you may make the payment to our account as shown below:
Bank Account: POSB 428-04780-0
PayNow / PayLah: 9322 6441
Please indicate your contact number in the reference or comments section when making the transfer. Take a screenshot of the successful transfer details if possible, and with your Order No., SMS/WhatsApp to (+65) 9322 6441 for verification and fulfilment.
SHIPPING
Do you ship worldwide?
Yes—we ship to most countries around the world.
How much is shipping?
In Singapore Dollars -
- Singapore: $4 - $15 (Express delivery and self-collect options available.)
- Malaysia: $7 - $10
- Indonesia: $10 - $15
- Worldwide: $20
Calculated cost depends on item weight.
Additional costs may be incurred for multiple pieces.
How long will it take to receive my order?
Singapore
- Tracked Letterbox: 2 business days
- Tracked Doorstep: 1 business day
- Private Courier: Within 24 hours
- Self-Collect: By appointment only. Enquire within for same-day collection.
Worldwide
- Malaysia shipping times: Usually 1-2 weeks
- Indonesia shipping times: Usually 2-3 weeks
- Worldwide shipping times: Can vary between 1-5 weeks. Please note we cannot guarantee delivery dates for international orders.
Self-Collect Details (Singapore)
Please WhatsApp (+65) 9322 6441 to set up an appointment. Also, kindly inform us if you will be delayed or would like to reschedule.
Wrong Address—If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed Package—Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
We relinquish responsibility of all packages once they are handed to the shipping carrier. Delivery of the final product is the responsibility of the shipping carrier.
RETURNS & EXCHANGES
Do you offer returns or exchanges?
We do NOT offer returns or exchanges on purchases due to personal preferences, invalid shipping address, or incorrect order details. Please ensure shipping address & product details are accurate before purchase.
If your product is received with a defect or the wrong item/size was sent, please email us at almoulkesg@gmail.com or WhatsApp us at (+65) 9322 6441 and we will gladly sort it out! Any claims must be submitted within 7 days after the product has been received.